FAQs
FAQs
Welcome to the Gloves Gears FAQ page. Here you can find answers to common questions about our boxing gloves, shipping, returns, refunds, payments, sizing, and customer support.
Gloves Gears is operated by J-Z Convenient LLC, located at 13624 Kingsman Rd, Woodbridge, Virginia 22193, United States .
1. What does Gloves Gears sell?
Gloves Gears sells boxing gloves and training gear designed for fitness boxing, boxing training, sparring practice, gym workouts, and general boxing use.
2. Where is Gloves Gears located?
Gloves Gears is operated by J-Z Convenient LLC. Our business address is:
13624 Kingsman Rd, Woodbridge, Virginia 22193, United States
3. Do you ship within the United States?
Yes. Gloves Gears currently ships orders within the United States.
4. Do you ship internationally?
At this time, we currently focus on shipping orders within the United States. If international shipping becomes available in the future, we will update our website and shipping information.
5. How long does shipping take?
Estimated shipping time is 10 to 12 business days.
Business days do not include weekends or public holidays. Delivery time may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
For complete shipping details, please visit our Shipping Policy.
6. Why does shipping take 10 to 12 business days?
Our boxing gloves are manufactured through our production unit in Pakistan and shipped to customers in the United States. This allows us to provide quality boxing gloves while keeping our shipping process transparent.
7. Will I receive tracking information?
Yes. Once your order is shipped, we will send you tracking information when available. Tracking details may take some time to update after the carrier receives the package.
8. What should I do if my tracking is not updating?
Tracking updates may sometimes take 24 to 48 hours to appear. If your tracking does not update after that time, you can contact us at support@glovesgears.com or +1 832-252-1341.
9. What is your return policy?
Gloves Gears offers a 30-day return policy. Customers may request a return within 30 days after receiving their order.
Items must be unused, in original condition, and returned with original packaging, tags, and accessories.
For full details, please visit our Returns & Refunds Policy.
10. Are used boxing gloves returnable?
Used or worn boxing gloves may not be eligible for return due to hygiene and safety reasons. Returned items must be unused and in original condition.
11. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
12. What if I receive a damaged, defective, or wrong item?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Send your order number and clear photos of the product and packaging.
Our team will review the issue and provide a suitable solution.
13. How long does a refund take?
Once your return is received and approved, your refund will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
14. Can I exchange my boxing gloves for another size?
Exchanges may be available depending on product availability. The item must be unused, in original condition, and returned according to our return policy.
Please contact us before sending any item back.
15. What boxing glove size should I choose?
Boxing glove size depends on your training purpose, body weight, and personal preference. Common boxing glove sizes include 8oz, 10oz, 12oz, 14oz, and 16oz.
As a general guide:
- 8oz to 10oz: Often used for lighter training or bag work
- 12oz: Common for general training
- 14oz: Common for training and light sparring
- 16oz: Common for sparring and added hand protection
For more help, visit our Boxing Gloves Size Chart page.
16. Are your boxing gloves suitable for beginners?
Yes. Our boxing gloves are suitable for beginners, fitness users, gym training, and boxing practice. Customers should choose the correct glove size according to their training needs.
17. Are your boxing gloves suitable for sparring?
Some boxing gloves may be suitable for sparring depending on size, padding, and product design. Please read each product description carefully before purchasing.
18. Are your gloves sold as a pair?
Yes. Unless clearly stated otherwise, boxing gloves are sold as one pair.
19. What payment methods do you accept?
Available payment methods are displayed at checkout. Customers can review the available payment options before completing an order.
For full details, please visit our Payment Policy.
20. Is checkout secure?
Yes. Our website uses secure checkout technology and trusted payment processing providers to help protect customer payment information.
21. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. We will try to assist before the order enters processing, manufacturing, packing, or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
22. Can I change my shipping address after placing an order?
If you entered the wrong address, contact us immediately at support@glovesgears.com.
We will do our best to help, but address changes may not be possible once an order is processed or shipped.
23. What if my package is lost?
If your tracking shows delivery but you did not receive the package, please check your mailbox, front desk, neighbors, building office, or safe delivery area first.
If you still cannot locate it, contact us and we will help review the issue.
24. Do you offer custom boxing gloves?
If custom options are available, they will be clearly mentioned on the product page. Custom or personalized products may not be eligible for return unless they arrive damaged, defective, or incorrect.
25. How can I contact customer support?
You can contact us using the details below:
Email: support@glovesgears.com
Phone: +1 832-252-1341
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
26. What information should I include when contacting support?
If your message is order-related, please include:
- Your full name
- Your order number
- The email used at checkout
- Your phone number
- A clear description of your issue
- Photos, if the item is damaged or incorrect
27. How fast do you respond?
We usually respond within 24 to 48 business hours. Messages sent on weekends or holidays may be answered on the next business day.
28. Where can I read your policies?
You can review our store policies here:
29. Contact Information
Gloves Gears
Operated by J-Z Convenient LLC
13624 Kingsman Rd, Woodbridge, Virginia 22193, United States
Email: support@glovesgears.com
Phone: +1 832-252-1341
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM EST