Refund policy

Returns & Refunds Policy

Thank you for shopping with Gloves Gears. We want every customer to feel confident when purchasing from our store. This Returns & Refunds Policy explains how returns, refunds, exchanges, damaged items, and order issues are handled.

Gloves Gears is operated by J-Z Convenient LLC, located at 13624 Kingsman Rd, Woodbridge, Virginia 22193, United States. By placing an order on our website, you agree to the return and refund terms listed below.

1. 30-Day Return Policy

We offer a 30-day return policy. Customers may request a return within 30 days after receiving their order.

If 30 days have passed since your order was delivered, we may not be able to offer a return, exchange, or refund.

2. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused.
  • The item must be in the same condition as received.
  • The item must be returned in its original packaging.
  • All tags, labels, accessories, and packaging materials must be included.
  • The customer must provide proof of purchase, such as an order number or order confirmation email.

Boxing gloves and training gear are personal-use products. For hygiene and safety reasons, used, worn, damaged, altered, or heavily handled items may not be accepted for return.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used or worn boxing gloves
  • Items with visible signs of use, odor, stains, sweat marks, scratches, or damage
  • Items returned without original packaging
  • Items returned without tags, labels, or accessories
  • Customized or personalized products
  • Gift cards
  • Final sale or clearance items, if clearly marked as final sale at the time of purchase

4. How to Start a Return

To start a return, please contact our customer support team before sending any item back.

Contact us at:

Email: support@glovesgears.com
Phone: +1 832-252-1341

Please include the following information in your return request:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The item you want to return
  • The reason for the return
  • Photos of the item, if the product is damaged, defective, or incorrect

Once your return request is reviewed, we will provide return instructions. Please do not send any item back without contacting us first. Items sent without return authorization may not be accepted.

5. Return Address

After your return request is approved, our support team will confirm the return instructions and return address. Unless otherwise instructed by our support team, returns may be sent to:

Gloves Gears / J-Z Convenient LLC
13624 Kingsman Rd
Woodbridge, Virginia 22193
United States

Customers should keep the return tracking number until the return has been received and processed.

6. Return Shipping Cost

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error, such as sending the wrong item or a confirmed defective product.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

To help us review the issue, please send:

  • Your order number
  • Clear photos of the product
  • Clear photos of the packaging
  • A short description of the issue

If the issue is approved after review, we may offer a replacement, exchange, return label, refund, or another suitable solution depending on the situation.

8. Refund Process

Once we receive your returned item, our team will inspect it to confirm whether it meets our return conditions. We will notify you by email once the return inspection is complete.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5 to 10 business days for the refund to appear in your account after it has been processed. Processing time may vary depending on your bank, card issuer, or payment provider.

9. Partial Refunds

In some cases, only a partial refund may be issued. This may apply if:

  • The item is returned with missing packaging, tags, or accessories
  • The item shows minor signs of handling or damage
  • The item is returned after the approved return window
  • The return does not fully meet our return requirements

We review each return fairly and will notify you if a partial refund applies.

10. Exchanges

If you ordered the wrong size or would like a different item, please contact us at support@glovesgears.com.

Exchanges may be available depending on product availability. The item must be unused, in original condition, and returned according to our return policy.

Customers may be responsible for return shipping costs and any price difference between exchanged items.

11. Order Cancellations

If you want to cancel an order, please contact us as soon as possible after placing the order.

We will do our best to cancel the order before it is processed. However, once an order has entered processing, manufacturing, packing, or shipping, cancellation may no longer be possible.

12. Refused or Undeliverable Packages

If a package is refused by the customer or cannot be delivered due to an incorrect address, missing information, or failure to accept delivery, the customer may be responsible for shipping costs, return shipping costs, and any carrier fees.

Any applicable fees may be deducted from the refund amount.

13. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take additional time before the refund is posted.

If you have completed these steps and still have not received your refund, contact us at support@glovesgears.com.

14. Manufacturing and Shipping Disclosure

Gloves Gears boxing gloves are manufactured through our production unit in Pakistan and shipped to customers in the United States. Our estimated shipping time is listed in our Shipping Policy.

Please review our shipping and delivery details before placing an order.

15. Contact Information

If you have questions about returns, refunds, exchanges, damaged items, or order issues, please contact us:

Gloves Gears
Operated by J-Z Convenient LLC
13624 Kingsman Rd
Woodbridge, Virginia 22193
United States

Email: support@glovesgears.com
Phone: +1 832-252-1341
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

16. Helpful Links

This Returns & Refunds Policy may be updated from time to time. Any changes will be posted on this page.